Technical Support

(877) 612-5086
Monday - Friday: 8am to 5pm ET
Email: techsupport@follettice.com

Emergency after-hours technical support
Monday - Friday: 5pm to 8pm ET
Saturday, Sunday, and holidays: 8am to 8pm ET


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Showing 1 - 63 Results

Service Manual

Installation and parts manual

Form# 205448R06
|
Revision Date: 7/1/22

Cleaning instructions for Maestro ice machines

Form# 2835
|
Revision Date: 2/1/13

Video

How to clean Follett Horizon Elite series ice machines

How to complete the installation checklist for Horizon Elite ice machines

How to diagnose a low water error on Horizon and Horizon Elite ice machines

How to install a Micro Chewblet ice kit on a Horizon Elite ice machine

Meaning of indicator lights on Horizon Elite series PC board

How to disconnect/reconnect self-sealing liquid and suction fittings on Horizon Elite ice machines

Installation, Operation and Service

Installation manual

Form# 208799
|
Revision Date: 3/1/12

Operation, service and parts manual for models above service number 5022501

Form# 207654R01
|
Revision Date: 12/1/12

Installation, operation and service manual for Maestro Plus undercounter ice machine bin with R290 refrigerant

Form# 01473883R00
|
Revision Date: 1/1/24

Installation, operation and service manual

Form# 01083237R03
|
Revision Date: 2/1/21

Installation Guide

Installation Instructions

Installation instructions for R425A/W-S and MCD425A/W-S ice machines

Form# 01069905R00
|
Revision Date: 9/1/14

Installation instructions - Sleep Cycle kit for top Mount applications

Form# 01478577R01
|
Revision Date: 2/1/23

Instructions for installing Maestro Plus P425, EP425A/W or CP425A/W ice machine module into Symphony FB, CT, CI dispensers

Form# 01033687R04
|
Revision Date: 9/1/17

Warranty

Warranty information for Horizon Elite, Maestro Plus, Ice Manager, and Tempo ice machines

Revision Date: 9/1/19

SDS - MSDS

SDS sheet for SafeCLEAN Plus liquid

Revision Date: 1/10/14

SDS sheet for SafeCLEAN Plus powder

Revision Date: 10/22/13

SDS sheet for SafeCLEAN powder

Revision Date: 10/22/14

SDS sheet for Nu-Calgon IMS-III sanitizer

Revision Date: 5/1/17

Seismic Information

Seismic anchorage for Maestro MCD400 on slope front 425 bin, slab floor

Form# 3130
|
Revision Date: 1/17/05

Technical Bulletin

Technical bulletin - Maestro lower bearing installation

Form# 008
|
Revision Date: 11/1/13

Technical Bulletin - Maestro control board update

Form# 007
|
Revision Date: 11/1/13

User Guide