Technical Support

(877) 612-5086
Monday - Friday: 8am to 5pm ET
Email: techsupport@follettice.com

Emergency after-hours technical support
Monday - Friday: 5pm to 8pm ET
Saturday, Sunday, and holidays: 8am to 8pm ET


Select a product below to view technical documentation and videos

Use the selections to filter results or type in the search field

Showing 1 - 345 Results

Installation Instructions

Installation instructions for Horizon Elite 1412 ice machine remote condensing unit

01519131R00
|
Revision Date: 2/1/23

Dual drain kit installation instructions for 12 Series countertop models (p/n 01213701)

Form# 01294446R00
|
Revision Date: 5/1/19

Installation Instructions for Follett Single Door Upright Bins and Ice·DevIce Systems

Form# 00158303R00
|
Revision Date: 9/1/14

Dual drain kit installation instructions for Symphony Plus 25 and 50 series countertop models (p/n 01213693)

Form# 01294453R00
|
Revision Date: 5/1/19

Installation instructions for Follett carbon and carbonless water filtration systems

EV3131-02 Rev D
|
Revision Date: 3/1/23

Installation instructions for touchless dispensing accessory with control board for 7 Series units before serial number E62109 (manufactured prior to 10/19/14)

Form# 01382910R00
|
Revision Date: 10/1/20

Installation instructions

Form# 00138099R00
|
Revision Date: 12/1/06

Installation instructions for R425A/W-S and MCD425A/W-S ice machines

Form# 01069905R00
|
Revision Date: 9/1/14

Instructions for Water Option Kit p/n 00957944 to add the water dispense feature to 7 Series or 15 Series dispenser

Form# 00957696R01
|
Revision Date: 11/1/20

Instructions for installing Maestro Plus P425, EP425A/W or CP425A/W ice machine module into Symphony FB, CT, CI dispensers

Form# 01033687R04
|
Revision Date: 9/1/17

Instructions for Water Solenoid Kit p/n 00957704 to replace the water solenoid on 7 Series or 15 Series dispenser

Form# 01383603R00
|
Revision Date: 11/1/20

Service guide for Touchless Dispensing Accesory Kit for 7 and 15 Series ice and water dispensers after serial number J45503.

Form# 01365030R00
|
Revision Date: 7/1/20

Installation instructions

Form# 00978213
|
Revision Date: 9/1/14

Installation instructions - Sleep Cycle kit for top Mount applications

Form# 01478577R01
|
Revision Date: 2/1/23

Video

Instructional video demonstrating the procedure for cleaning, descaling and sanitizing Symphony Plus ice and water dispenser.

Follett authorized service agent maintenance and repair series - how to clean and inspect a Horizon Elite water purge solenoid valve.

How to access the purge valve, water reservoir, bushing housing, and scale kit

How to complete the initial sanitizing process for Champion ice and water dispensers.

Follett service video series - ice storage bin removal

Follett authorized service agent maintenance and repair series - how to change a compression nozzle in a Horizon Elite ice machine.

How to complete the initial sanitizing process for Champion ice and water dispensers.

How to access the internal components of Follett Champion ice and water dispensers.

Follett service video series - shaft seal replacement and bushing housing replacement

Remedies for a HI AMP time delay error on Horizon Elite ice machines. This process is used when a normal chemical cleaning has not been effective at removing all scale.

Follett authorized service agent installation, maintenance and repair series - how to remove and replace a Horizon Elite shaft seal.

Follett authorized service agent installation, maintenance and repair series - how install a Horizon Elite  1010, 1410, 1810 or 2110 louvered docking station.

Follett authorized service agent installation, maintenance and repair series - how to test the compressor windings and the phase monitor on Horizon Elite 1810 or 2110 outdoor condensing unit

Follett authorized service agent installation, maintenance and repair series - specifications for ice transport tube installations: wall-mount ice machine to countertop ice and beverage dispenser, undercounter ice machine to countertop ice and beverage dispenser, undercounter ice machine to Vision ice and beverage dispenser. Application-specific requirements in the installation manual must be followed.

Meaning of indicator lights on Horizon Elite series PC board

Follett authorized service agent installation, maintenance and repair series - how to replace a water feed solenoid valve.

How to install the drain kit on Horizon Elite ice machines

How to diagnose a low water error on Horizon and Horizon Elite ice machines

How to clean Follett Horizon Elite series ice machines

Follett authorized service agent installation, maintenance and repair series - how to remove and replace a Horizon Elite bushing housing and scale kit.

How to complete the installation checklist for Horizon Elite ice machines

Follett authorized service agent installation, maintenance and repair series - receiving and unpacking a Horizon 1010, 1410, or 1810 series ice machine.

How to clean Follett 7 Series and 15 Series ice and water dispensers

How to install a Micro Chewblet ice kit on a Horizon Elite ice machine

Follett service video series - 7 and 15 Series ice and water dispenser reassembly

How to perform an ice production test on Horizon Elite ice machine models 1010, 1410, 1810, 2110

How to perform a chemical clean on a Horizon 1650 ice machine

How to install Follett's Touchless SensorSAFE dispensing kit on 7 and 15 Series ice and water dispensers.

Be a real pro and learn how to quickly and safely change ice bags on Follett's Ice Pro automatic ice bagging and dispensing system. This instructive video covers refilling bags on the Ice Pro DB650 series and the DB1000 series.

Evaporator disassembly for Horizon Elite models 1010 and 1410

How to disconnect/reconnect self-sealing liquid and suction fittings on Horizon Elite ice machines

Remedies to the hi-amp error on a Horizon 1650 ice machine

Evaporator reassembly for Horizon Elite models 1010 and 1410

Follett 7 and 15 Series Ice and Water Dispensers - Cleaning and Sanitizing. If you are putting a machine back into service after a period of non-use, it needs to be cleaned and sanitized. Prior to this, there are 5 things to inspect on the machine - the Evaporator, Water Reservoir, Drain & Feed tube, Ice Hopper and Condenser. If biofilm or scale is found in the first four of these additional cleaning will be required. Please see the other Follett Service Videos for additional instruction.

Seismic Information

Seismic anchorage for 25HI400A and 50HI400A ice and water dispensers

Form# 3610
|
Revision Date: 10/3/08

Seismic anchorage for Maestro MCD400 on slope front 425 bin, slab floor

Form# 3130
|
Revision Date: 1/17/05

Seismic anchorage for 25CI400A/W and 50CI400A/W ice and water dispensers

Form# 3615
|
Revision Date: 10/3/08

Seismic anchorage for Symphony 25/50FB400A and 25/50FB400W ice and water dispensers, upper floor

Form# 3040
|
Revision Date: 2/3/04

Seismic anchorage for Symphony 50HT400A and 50HT400W ice and water dispensers with drain pan

Form# 3030
|
Revision Date: 4/9/01

Seismic anchorage for Symphony 25/50FB400A and 25/50FB400W ice and water dispensers, slab floor

Form# 3035
|
Revision Date: 2/3/04

Seismic anchorage for Symphony Plus 110FB425A/W ice and water dispensers

Form# 6570
|
Revision Date: 6/12/14

Seismic anchorage for Symphony 25/50CT400A and 25/50CT400W ice and water dispensers with base stand accessories, slab floor

Form# 3020
|
Revision Date: 2/3/04

Seismic anchorage for Symphony Plus 12HI425A ice and water dispensers

Form# 6585
|
Revision Date: 5/9/14

Seismic anchorage for Symphony 110CT400A and 110CT400W ice and water dispensers

Form# 3045
|
Revision Date: 2/3/04

Seismic anchorage for Symphony Plus 110CT425A/W, 110CR425A/W, and 110CM425A/W ice and water dispensers

Form# 6565
|
Revision Date: 6/1/14

Seismic anchorage for 25CI400A/W and 50CI400A/W ice and water dispensers with base stand accessory, slab floor

Form# 3620
|
Revision Date: 10/24/08

Seismic anchorage for Symphony Plus Symphony Plus 25/50FB425A/W Series freestanding  ice and water dispensers

Form# 6575
|
Revision Date: 6/10/14

Seismic anchorage for Symphony 110FB400A and 110FB400W ice and water dispensers, upper floor

Form# 3055
|
Revision Date: 2/3/04

Seismic anchorage for Symphony Plus 12CI425A ice and water dispensers

Form# 6580
|
Revision Date: 5/1/14

Seismic anchorage for Symphony 25/50CT400A and 25/50CT400W ice and water dispensers with base stand accessories, upper floor

Form# 3025
|
Revision Date: 2/3/04

Seismic anchorage for Symphony 110FB400A and 110FB400W ice and water dispensers, slab floor

Form# 3050
|
Revision Date: 2/3/04

Seismic anchorage for Symphony Plus 25HI425A/W, 25HR425A/W, 50HI425A/W, and 50HR425A/W ice and water dispensers

Form# 6590
|
Revision Date: 5/1/14

Seismic anchorage for Symphony 12CI400A ice and water dispensers

Form# 3005
|
Revision Date: 2/3/04

Seismic anchorage for Symphony Plus 25CI425A/W, 25CR425/A/W, 50CI425A/W, and 50CR425A/W ice and water dispensers 

Form# 6605
|
Revision Date: 5/1/14

Seismic anchorage for Symphony 12HI400A ice and water dispensers

Form# 3010
|
Revision Date: 11/16/04

Seismic anchorage for 25CI425A/W and 50CI425A/W ice and water dispensers with base stand accessory, slab floor

Form# 6595
|
Revision Date: 6/1/14

Seismic anchorage for Symphony 25/50CT400A and 25/50CT400W ice and water dispensers

Form# 3015
|
Revision Date: 2/3/04

Installation, Operation and Service

Installation, operation and service manual for models C125A countertop and H125A wall mount

Form# 207805D1202
|
Revision Date: 12/1/02

Installation, operation and service manual

Form# 01083237R03
|
Revision Date: 2/1/21

Installation, operation and service manual for models above serial number K46456

Form# 00966879R21
|
Revision Date: 11/1/22

Operation and service manual for ice machines after serial number 20000

Form# 00171579R15
|
Revision Date: 5/1/15

Operation and Service Manual

Form# 01299049R07
|
Revision Date: 1/1/22

Installation, operation and parts manual

Form# 207897R09
|
Revision Date: 4/1/18

Installation, operation and parts manual

Form# 207933R03
|
Revision Date: 10/1/02

Installation, operation and service manual for units above service number B50000

Form# 00119636R09
|
Revision Date: 6/1/18

Installation, operation and parts manual for units after service number A36000

Form# 208992R07
|
Revision Date: 4/1/18

Installation, operation and service manual for units above service number B50000

Form# 00119610R03
|
Revision Date: 4/1/12

Installation manual

Form# 208799
|
Revision Date: 3/1/12

Installation, Operation and Service Manual for Ice Manager Diverter Valve IMDV-2CM

Form# 01113349R05
|
Revision Date: 1/1/24

Installation, operation and service manual for units above service number D51557

Form# 00109710R13
|
Revision Date: 2/1/14

Operation, service and parts manual for models above service number 5022501

Form# 207654R01
|
Revision Date: 12/1/12

Operation and service manual

Form# 01012715R09
|
Revision Date: 10/1/18

Operation and service manual for HCD1010R/N, HCD1410R/N, HMD1010R/N, HMD1410R/N Horizon Elite Ice Machines (remote condensing) before s/n L60418

Form# 01096122R07
|
Revision Date: 5/1/19

Installation, operation and service manual above service number B50000

Form# 00120527R05
|
Revision Date: 1/1/19

Installation, operation and service manual

Form# 208597R09
|
Revision Date: 2/1/14

Installation, operation and service manual for models with serial numbers K39469 to K46456

Form# 00966879R11
|
Revision Date: 6/1/18

Installation, operation and service manual for Maestro Plus undercounter ice machine bin with R290 refrigerant

Form# 01473883R00
|
Revision Date: 1/1/24

Operation and service manual for serial numbers before C19999

Form# 00135830
|
Revision Date: 10/1/06

Operation and Service manual for Symphony Plus 12 Series dispensers, R290 refrigerant, 230 V /50 Hz

Form# 01540772R01
|
Revision Date: 12/1/23

Operation and Service Manual for IMDV-2 units above serial number C43650

Form# 00195776R06
|
Revision Date: 2/1/13

Installation, operation and service manual for units above service number B50000

Form# 00119644R12
|
Revision Date: 7/1/20

Operation, service and parts manual for units above service number 5024400

Form# 207934
|
Revision Date: 12/1/01

Operation and service manual for models before serial number C19999

Form# 00135848R04
|
Revision Date: 2/1/07

Installation, operation, and service manual for Champion ice and water dispensers, 115 V

Form# 01555127R00
|
Revision Date: 1/1/24

Installation, operation and service manual for units above service number B50000

Form# 00119628R04
|
Revision Date: 4/1/12

Installation, operation and service manual

Form# 208595R21
|
Revision Date: 7/1/14

Installation Guide

Service Manual

Installation, operation and service manual

Form# 208599
|
Revision Date: 2/1/06

Installation, operation and service manual for units above service number B22205

Form# 00109173
|
Revision Date: 1/1/03

Installation and parts manual

Form# 205448R06
|
Revision Date: 7/1/22

Operation, service and parts manual for units with service numbers A23719 to B22204

Form# 208782
|
Revision Date: 3/1/10

Installation, operation and service manual

Form# 00925818R02
|
Revision Date: 5/1/11

Installation manual for units below service number B22204

Form# 208601
|
Revision Date: 2/1/03

Cleaning instructions for Maestro ice machines

Form# 2835
|
Revision Date: 2/1/13

Operation, service and parts manual

Form# 206563
|
Revision Date: 2/1/06

Installation, operation and service manual

Form# 208598
|
Revision Date: 6/1/09

Technical Bulletin

Technical bulletin - Maestro lower bearing installation

Form# 008
|
Revision Date: 11/1/13

Technical Bulletin - Maestro control board update

Form# 007
|
Revision Date: 11/1/13

Technical bulletin - stream divider

Form# TI TS TBE 009
|
Revision Date: 11/1/13

Technical bulletin - drain line installation

Form# TI TS TBE
|
Revision Date: 11/1/13

Cleaning Instructions

Cleaning and sanitizing procedure for 7 Series and 15 Series ice and water dispensers

Form# 01042696
|
Revision Date: 3/1/17

Cleaning and sanitizing instructions

Form# 00959692
|
Revision Date: 12/1/10

Cleaning instructions for Ice Pro model DB650

Revision Date: 12/1/14

SDS - MSDS

SDS sheet for SafeCLEAN Plus liquid

Revision Date: 1/10/14

SDS sheet for SafeCLEAN Plus powder

Revision Date: 10/22/13

SDS sheet for SafeCLEAN powder

Revision Date: 10/22/14

SDS sheet for Nu-Calgon IMS-III sanitizer

Revision Date: 5/1/17

User Guide

User guide for Horizon Elite 1010/1410 Ice Machines (Remote Condensing) after serial number L60417 (Spanish)

Form# 01252592R06
|
Revision Date: 2/1/22

User guide for HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N Horizon Elite Ice Machines (Remote Condensing) after serial number L60417 (Spanish)

Form# 01266550R02
|
Revision Date: 5/1/20

User guide for Horizon Elite 1010/1410 Ice Machines (Remote Condensing) before serial number L60417

Form# 01252592R02
|
Revision Date: 3/1/20

User guide for Horizon Elite 1010/1410 Ice Machines (Remote Condensing) after serial number L82638

Form# 01252592R06
|
Revision Date: 2/1/22

User guide for HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N Horizon Elite Ice Machines (Remote Condensing) after serial number M25577

Form# 01266550R4
|
Revision Date: 9/1/21

User guide for Horizon Elite 1010/1410 Ice Machines (Self-contained) 50 Hz and 60 Hz
after serial number L60417

Form# 01266568R05
|
Revision Date: 2/1/22

User guide for Horizon Elite 1010/1410 Ice Machines(Remote Condensing) serial number L60417 to L82637

Form# 01252592R03
|
Revision Date: 5/1/20

User guide for HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N Horizon Elite Ice Machines (Remote Condensing) after serial number L60417

Form# 01266550R02
|
Revision Date: 5/1/20

Warranty

Warranty information for end users within United States and Canada

Revision Date: 9/1/19

Warranty information for Horizon Elite, Maestro Plus, Ice Manager, and Tempo ice machines

Revision Date: 9/1/19