Technical Support | Follett Ice

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Installation, Operation and Service

Symphony Plus 12 Series Ice and Water Dispensers, serial number below K39864

Operation and service manual for models below serial number K39864

Form# 01033653R06

Revision Date: 9/1/18

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Symphony Plus™ 110 Series Ice and Water Dispensers 110CT425A/W, 110FB425A/W above serial number L78614

Operation and service manual for models above serial number L78614

Form# 01234632R05

Revision Date: 6/1/23

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Symphony Plus 12 Series Ice and Water Dispensers 230 V 50 Hz, 220 V 60 Hz after serial number L90815

Operation and service manual for models above serial number L90815

Form# 01234665R07

Revision Date: 5/1/22

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Symphony Plus 25CR/HR/FB and 50CR/HR/FB Series Ice and Water Dispensers below serial number K39864

Installation, operation and service manual for CR, HR, and FB models below serial number K39864

Form# 01033661R04

Revision Date: 4/1/17

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Symphony Plus 25 and 50 Series Ice and Water Dispensers C/E25CI425A, C/E50CI425A serial numbers above L90016

Installation, operation and service manual for models above serial number L90016

Form# 01234657R06

Revision Date: 5/1/22

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Symphony Plus 12 Series Ice and Water Dispensers 230 V 50 Hz, 220 V 60 Hz serial numbers K39863 to L90815

Operation and service manual for models with serial numbers K39863 to L90815

Form# 01234665R03

Revision Date: 2/1/20

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Symphony Plus 25CI/HI and 50CI/HI Series Ice and Water Dispensers below serial number K39864

Installation, operation and service manual for models below serial number K39864

Form# 01033679R06

Revision Date: 9/1/17

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Symphony Plus 25 and 50 Series Ice and Water Dispensers C/E25CI425A, C/E50CI425A serial numbers above L90016

Installation, operation and service manual for models above serial number L90016

Form# 01234657R06

Revision Date: 5/1/22

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Symphony Plus 12 Series Ice and Water Dispensers 12CI425A, 12HI425A serial numbers K39864 to L78614

Installation, operation and service manual for models with serial numbers K39864 to L78614

Form# 01234608R06

Revision Date: 3/1/20

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Symphony Plus™ Ice and Water Dispensers 12CI414A, 12HI414A Installation, Operation and Service Manual

Installation, operation and service

Form# 01573807R04

Revision Date: 9/1/25

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Symphony Plus 110 Series Ice and Water Dispensers below serial number K39864

Installation, operation and service manual for models below serial number K39864

Form# 01033729R04

Revision Date: 4/1/17

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Symphony Plus 25 and 50 Series Ice and Water Dispensers 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A serial number above K39864 to L78614

Installation, operation and service manual for models with serial numbers from K39864 to L78614

Form# 01234624R04

Revision Date: 7/1/19

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Symphony Plus™ 25 and 50 Series Ice and Water Dispensers 25CI414A/W, 25HI414A, 50CI414A/W

Symphony Plus™ 25CI414A/W, 25HI414A, 50CI414A/W Ice and Water Dispensers Installation, Operation and Service Manual

Installation, operation and service

Form# 01573815R02

Revision Date: 8/1/25

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Symphony Plus 12 Series Ice and Water Dispensers R290, 230 V 50 Hz

Operation and Service manual for Symphony Plus 12 Series dispensers, R290 refrigerant, 230 V /50 Hz

Form# 01540772R04

Revision Date: 9/1/24

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Symphony Plus™ 110 Series Ice and Water Dispensers 110CT425A/W, 110FB425A/W serial numbers K39864 to L78614

Operation and service manual for models with serial numbers K39864 to L78614

Form# 01234632R00

Revision Date: 6/1/18

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Symphony Plus™ 25FB414A/W, 50FB414A/W Ice and Water Dispensers Installation, Operation and Service Manual

Installation, operation and service manual

Form# 01573831R01

Revision Date: 9/1/25

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Symphony Plus 25 and 50 Series Ice and Water Dispensers 25FB425A/W, 50FB425A/W serial numbers K39864 to L78614

Operation and service manual for models with serial numbers K39864 to L78614

Form# 01234616R01

Revision Date: 8/1/18

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Symphony 25 and 50 Series CT/CT/HT/HR/FB Ice & Water Dispensers

Installation, operation and service manual

Form# 208596R14

Revision Date: 6/1/15

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Symphony Plus 25 and 50 Series Ice and Water Dispensers C/E25CI425A, C/E50CI425A serial numbers K39863 to L90016

Installation, operation and service manual for models with serial numbers K39863 to L90016

Form# 01234657R02

Revision Date: 3/1/19

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Symphony Plus 12 Series Ice and Water Dispensers 230 V 50 Hz, 220 V 60 Hz serial number below K39864

Operation and service manual for models below serial number K39864

Form# 01083880R02

Revision Date: 9/1/17

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Symphony Plus 12 Series Ice and Water Dispensers 12CI425A, 12HI425A serial number after L78614

Installation, operation and service manual for models after serial number L78614

Form# 01234608R14

Revision Date: 9/1/24

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Symphony Plus 25 and 50 Series Ice and Water Dispensers C/E25CI425A, C/E50CI425A serial numbers K39863 to L90016

Installation, operation and service manual for models with serial numbers K39863 to L90016

Form# 01234657R02

Revision Date: 3/1/19

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Symphony Plus 25 and 50 Series Ice and Water Dispensers C/E25CI425A, C/E50CI425A serial number below K39864

Installation, operation and service manual for models below serial number K39864

Form# 01083872R01

Revision Date: 9/1/17

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Symphony Plus 25 and 50 Series Ice and Water Dispensers 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A serial number above L78614

Installation, operation and service manual for models with serial numbers above L78614

Form# 01234624R12

Revision Date: 6/1/23

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Symphony Plus 25 and 50 Series Ice and Water Dispensers 25FB425A/W, 50FB425A/W after serial number L78614

Operation and service manual for models after serial number L78614

Form# 01234616R05

Revision Date: 6/1/23

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Installation Guide

Symphony Plus 25 and 50 Series Ice and Water Dispensers 25CI425A/W, 25HI425A, 50CI425A/W, 50HI425A Installation Guide

Installation guide for Symphony Plus 25 Series and 50 Series countertop and wall mount ice and water dispensers

Form# 01033679R07

Revision Date: 5/1/18

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Symphony Plus 110 Series Ice and Water Dispensers 110FB414A/W

Installation guide for Symphony Plus models 110FB414A/W

Form# 01568385R00

Revision Date: 11/1/24

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Symphony Plus 25 and 50 Series Ice and Water Dispensers 25FB425A/W, 50FB425A/W Installation Guide

Installation guide for 25 Series and 50 Series freestanding ice and water dispensers

Form# 01033661R05

Revision Date: 5/1/18

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Symphony Plus 25 and 50 Series Ice and Water Dispensers 25CI414A/W, 25HI414A, 50CI414A/W

Installation guide for Symphony Plus models 25CI414A/W, 25HI414A, 50CI414A/W

Form# 01568229R00

Revision Date: 11/1/24

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Symphony Plus 110 Series Ice and Water Dispensers 110CT425A/W, 110FB425A/W Installation Guide

Installation guide for Symphony Plus 110 Series countertop and freestanding ice and water dispensers

Form# 01033729R05

Revision Date: 5/1/18

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Symphony Plus 25 and 50 Series Ice and Water Dispensers 12CI414A, 12HI414A

Symphony Plus 12 Series Ice and Water Dispensers 12CI414A, 12HI414A

Installation guide for Symphony Plus models 12CI414A, 12HI414A

Form# 01568013R00

Revision Date: 11/1/24

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Symphony Plus 414 Series R290 230 V Ice and Water Dispensers Installation

Installation guide

Form# 01518968R06

Revision Date: 2/1/25

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Symphony Plus 12 Series Ice and Water Dispensers C/E12CI425A Installation Guide

Installation guide

Form# 01083880R04

Revision Date: 11/1/19

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Symphony Plus 414 Series R290 230 V Ice and Water Dispensers Installation (Polish)

Installation guide (Polish)

Form# 01556505R04

Revision Date: 12/1/23

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Symphony Plus 25 and 50 Series Ice and Water Dispensers C/E25CI425A, C/E50CI425A

Installation guide

Form# 01083872R03

Revision Date: 11/1/19

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Symphony Plus E12 Series Ice and Water Dispensers E12CI414A (Polish)

Installation guide (Polish)

Form# 01518968R05

Revision Date: 7/1/24

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Symphony Plus 12 Series Ice and Water Dispensers 12CI425A, 12HI425A Installation Guide

Installation guide for Symphony Plus 12 Series ice and water dispensers

Form# 01033653R07

Revision Date: 5/1/18

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Symphony Plus 25 and 50 Series Ice and Water Dispensers 25FB414A/W, 50FB414A/W

Installation guide for Symphony Plus models 25FB414A/W and 50FB414A/W

Form# 01568245R00

Revision Date: 11/1/24

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SDS - MSDS

SDS-SafeCLEAN Plus Saudi Arabia, English

SDS sheet for SafeCLEAN Plus liquid. Saudi Arabia, English.

Revision Date: 5/9/24

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SDS-SafeCLEAN Plus Italy, Italian

SDS sheet for SafeCLEAN Plus liquid. Italy, Italian

Revision Date: 2/23/24

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SDS-Nu-Calgon IMS-III Sanitizer

SDS sheet for Nu-Calgon IMS-III sanitizer

Revision Date: 5/1/17

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SDS-SafeCLEAN Plus Poland, Polish

SDS sheet for SafeCLEAN Plus liquid. Poland, Polish.

Revision Date: 5/9/24

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SDS-SafeCLEAN Plus Norway, Norwegian

SDS sheet for SafeCLEAN Plus liquid. Norway, Norwegian.

Revision Date: 2/23/24

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SDS-SafeCLEAN Plus USA, English

SDS sheet for SafeCLEAN Plus liquid. USA, English.

Revision Date: 5/9/24

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SDS-SafeCLEAN Plus Great Britain, English

SDS sheet for SafeCLEAN Plus liquid. Great Britain, English

Revision Date: 5/9/24

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SDS-SafeCLEAN Plus France, French

SDS sheet for SafeCLEAN Plus liquid. France, French.

Revision Date: 5/9/24

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SDS-SafeCLEAN Plus Spain, Spanish

SDS sheet for SafeCLEAN Plus liquid. Spain, Spanish.

Revision Date: 5/9/24

View Document download

SDS-SafeCLEAN Plus Denmark, Danish

SDS sheet for SafeCLEAN Plus liquid. Denmark, Danish

Revision Date: 8/5/24

View Document download

SDS-SafeCLEAN Plus Germany, German

SDS sheet for SafeCLEAN Plus liquid. Germany, German.

Revision Date: 5/9/24

View Document download

SDS-SafeCLEAN Plus USA, Spanish

SDS sheet for SafeCLEAN Plus liquid. USA, Spanish.

Revision Date: 2/23/24

View Document download

SDS-SafeCLEAN Plus Canada, French

SDS sheet for SafeCLEAN Plus liquid. Canada, French

Revision Date: 5/9/24

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SDS-SafeCLEAN Plus Portugal, Portuguese

SDS sheet for SafeCLEAN Plus liquid. Portugal, Portuguese

Revision Date: 8/5/24

View Document download

SDS-SafeCLEAN Plus Canada, English

SDS sheet for SafeCLEAN Plus liquid. Canada, English

Revision Date: 5/9/24

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SDS-SafeCLEAN Plus Saudi Arabia, Arabic

SDS sheet for SafeCLEAN Plus liquid. Saudi Arabia, Arabic.

Revision Date: 5/9/24

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SDS-SafeCLEAN Plus Australia, English

SDS sheet for SafeCLEAN Plus liquid. Australia, English

Revision Date: 12/18/25

View Document download

Video

Symphony Plus and Maestro Plus fan/motor replacement

How to replace the fan and fan motor on Follett Maestro Plus 425 series ice machine

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Symphony Plus/Maestro Plus fill/purge solenoid replacement

How to replace the fill/purge solenoid on Follett Maestro Plus 425 series ice machine

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Symphony Plus and Maestro Plus evaporator and bearing inspection

How to inspect the evaporator and bearing on Follett Maestro Plus 425 series ice machine

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Symphony Plus and Maestro Plus control board replacement

How to replace the control board on Follett Maestro Plus 425 series ice machine

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Symphony Plus and Maestro Plus Water Feed and Drain Lines

How to replace water feed and drain lines on Follett Maestro Plus 425 series ice machine

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Symphony Plus Cleaning, Descaling and Sanitizing

Instructional video demonstrating the procedure for cleaning, descaling and sanitizing Symphony Plus ice and water dispenser.

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Symphony Plus optional base stand with factory installed water filter

Convenient filter bracket mounting system allows for easy access to filter cartridges

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closeup of technician installing a baffle on Symphony Plus 12 Series dispenser

Symphony Plus 12 Series Baffle reassembly

How to reassemble the baffle on Follett Symphony Plus 12 Series ice and water dispensers

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service technician repairing Symphony Plus water dispenser

Symphony Plus Water line Sanitation Procedure

Procedure for sanitizing the water line in Symphony Plus 414 series ice and water dispensers

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Seismic Information

Symphony Plus 12HI425A Series, Wall Mount Seismic Information

Seismic anchorage for Symphony Plus 12HI425A ice and water dispensers

Form# 6585

Revision Date: 5/9/14

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Symphony Plus 25/50FB425A/W Series, Freestanding Seismic Information

Seismic anchorage for Symphony Plus Symphony Plus 25/50FB425A/W Series freestanding ice and water dispensers

Form# 6575

Revision Date: 6/10/14

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Symphony Plus 110CT/CR/CM425A/W Series Countertop Seismic Information

Seismic anchorage for Symphony Plus 110CT425A/W, 110CR425A/W, and 110CM425A/W ice and water dispensers

Form# 6565

Revision Date: 6/1/14

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Symphony Plus 12CI425A Series, Countertop Seismic Information

Seismic anchorage for Symphony Plus 12CI425A ice and water dispensers

Form# 6580

Revision Date: 5/1/14

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Symphony Plus 25CI414/50CI414 Series Countertop Seismic Information

Seismic anchorage for Symphony Plus 25CI414 and 50CI414 series ice and water dispensers

Revision Date: 10/1/25

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Symphony Plus 25/50HI425A/W, 25/50HR425A/W Series Countertop Seismic Information

Seismic anchorage for Symphony Plus 25HI425A/W, 25HR425A/W, 50HI425A/W, and 50HR425A/W ice and water dispensers

Form# 6590

Revision Date: 5/1/14

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Symphony Plus 25/50CI/CR425A Series Countertop Seismic Information

Seismic anchorage for Symphony Plus 25CI425A/W, 25CR425/A/W, 50CI425A/W, and 50CR425A/W ice and water dispensers

Form# 6605

Revision Date: 5/1/14

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Symphony Plus 25/50CI425A/W w/Base Stand Seismic Information

Seismic anchorage for 25CI425A/W and 50CI425A/W ice and water dispensers with base stand accessory, slab floor

Form# 6595

Revision Date: 6/1/14

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Symphony Plus 110FB425A/W Series Freestanding Seismic Information

Seismic anchorage for Symphony Plus 110FB425A/W ice and water dispensers

Form# 6570

Revision Date: 6/12/14

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Symphony Plus 12CI425A Series, Dispenser with Base Stand Seismic Information

Seismic anchorage for Symphony Plus 12CI425A ice and water dispenser with base stand

Form# 6540

Revision Date: 4/24/14

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Installation Instructions

Symphony Plus 12 Series Dual Drain Kit

Dual drain kit installation instructions for 12 Series countertop models (p/n 01213701)

Form# 01294446R00

Revision Date: 5/1/19

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Symphony Plus 25 and 50 Series Dual Drain Kit

Dual drain kit installation instructions for Symphony Plus 25 and 50 series countertop models (p/n 01213693)

Form# 01294453R00

Revision Date: 5/1/19

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Pressurized Water Sanitizing Kit Instructions (Follett filtration system)

Instructions for Follett FL4S filtration systems

Form# 01089564

Revision Date: 7/1/15

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Pressurized Water Sanitizing Kit Instructions (no Follett filtration system)

Instructions for dispensers that do not use a Follett filtration system

Form# 01089820

Revision Date: 7/1/15

View Document download

Warranty

Ice and Water Dispenser Warranty - USA and Canada

Warranty information for end users within United States and Canada

Revision Date: 5/22/25

View Document download

Select a product below to view technical documentation and videos

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Use the selections to filter results or type in the search field

Installation, Operation and Service

Installation Guide

SDS - MSDS

Video

Seismic Information

Installation Instructions

Warranty