Online Technical Certificates

Follett Authorized Service Agents can earn a  certificate of completion for cleaning and sanitizing Follett 7/15 Series, Symphony Plus, Maestro Plus, and Horizon Elite units. Proper and timely cleaning of the equipment is essential to maintaining trouble-free operation.

Individuals must complete the proficiency test and achieve a passing grade to receive a one-year certificate of completion.   In preparation for this test, individuals must review all the applicable installation and service videos and service literature available on this site. Individuals who successfully pass the test will receive an email confirmation along with their certificate of completion. Individuals who do not pass the test have the opportunity to review the service literature and videos and retake the test.